Payment Refund Policy

When making an online or in person payment, refunds can be made in certain cases (paying the wrong amount, submitting payment multiple times, payment posted to wrong account).

Cases of overpayment/wrong amount are reviewed and the refund may be approved for the whole amount; as there are no partial refunds. Once a full refund is made, the payment due date will be set back to date original due date, and the customer will need to redo their payment for the proper amount.

In cases of submitting payments multiple times/double payment, a refund for the second payment is allowed. However, we suggest that to avoid this customers allow a couple of extra minutes for the processing and for a confirmation number to be provided.

Please note that any refund may take 2-3 business days to appear on your personal bank/credit card account and to reflect on your Siesta Brands account.